PrivaCY Policy

Effective Date: April 2, 2026 | Last Updated: April 12, 2026

 

Introduction

NeXgen Therapies respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a form, contact us, request services, or otherwise interact with us online.

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Who We Are

NeXgen Therapies provides evaluations, education, classes, counseling support, referrals, and documentation when applicable. Services are provided online, and licensure and service availability may vary based on the state where services are provided.

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NeXgen Therapies 6421 N. Florida Avenue, D-1294 Tampa, FL 33604 866.663.9436

info@nexgentherapies.com

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Clinician Credentials

NeXgen Therapies works with state-licensed mental health counselors (LMHCs). For Prime For Life services, the LMHCs who conduct the Prime For Life Program are credentialed through the Prime For Life Program. Clinician license details and program-specific credential details may be shown in trust sections, team pages, and clinician bio areas where applicable.

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Information We Collect

We may collect information you provide directly, including your name, email address, phone number, county or state, requested service, referral source, attorney name if provided, appointment details, payment information, and message content.

We may also collect records of your communications with us, including emails, calls, text messages, and contact form submissions.

We may automatically collect technical and usage information such as IP address, browser type, device type, referring pages, pages viewed, and analytics or cookie-related information.

 

How We Use Information

We may use information to:

• Respond to inquiries, schedule appointments or classes, and provide evaluations, education, classes, counseling support, referrals, and related services

• Communicate about scheduling, intake, payments, reminders, updates, or support

• Process payments and maintain records

• Improve the website and user experience

• Analyze traffic and performance

• Protect our rights, users, and systems

• Comply with legal, operational, and regulatory obligations

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Private Pay / No Insurance Billing

NeXgen Therapies is a private-pay company. We do not accept insurance, bill insurance, or submit insurance claims on a client's behalf unless we expressly state otherwise in writing. Clients are responsible for the cost of services unless other arrangements are expressly stated in writing.

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Please do not submit insurance information through website forms unless NeXgen Therapies specifically requests it.

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Text Messages, Calls, and Email Communications

If you provide your phone number or email address, we may contact you regarding your inquiry, intake, appointment scheduling, classes, service updates, reminders, customer support, payment-related issues, and related operational communications.

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If you opt in to text messaging, message frequency may vary. Message and data rates may apply. You may opt out of non-essential text messages at any time by following the instructions in the message, including replying STOP where applicable.

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Consent to receive text messages is not required to purchase services.

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How We Share Information

We may share information:

• With service providers that support website hosting, forms, scheduling, communications, analytics, payments, CRM, and related operations

• With attorneys, referral sources, employers, agencies, or others when you request or authorize us to do so

• To comply with law, subpoena, court order, legal process, or regulatory request

• To protect the rights, safety, or property of NeXgen Therapies, clients, staff, or others

• In connection with a business transaction if permitted by law

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Client Information and Confidentiality

If you become a client, additional intake, consent, confidentiality, telehealth, payment, and service documents may apply. Website communications and contact-form submissions are not a substitute for emergency services, a complete clinical record, or legal advice.

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Reports, recommendations, proof of enrollment, attendance verification, progress updates, and Certificates of Completion may be provided when applicable, but availability depends on the service and acceptance depends on the receiving party. Client information is disclosed only as authorized by the client or as otherwise required or permitted by law.

 

Cookies, Analytics, and Similar Technologies

We and our service providers may use cookies, analytics tools, pixels, and similar technologies to remember preferences, understand website usage, improve performance, measure conversions, and support website functionality.

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You may control cookies through your browser settings. Disabling certain cookies may affect site functionality.

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Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, misuse, alteration, or disclosure. No website, platform, or electronic transmission can be guaranteed to be completely secure.

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Data Retention

We retain information for as long as reasonably necessary for scheduling, communication, service delivery, payment processing, recordkeeping, legal compliance, dispute resolution, and business operations.

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Your Choices

You may contact us to update certain information, opt out of non-essential marketing emails, or opt out of applicable text-message communications by following the instructions provided in those messages.

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Third-Party Services and Links

Our website may include links to third-party services such as payment processors, scheduling tools, or other websites. We are not responsible for the privacy or security practices of third-party services.

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Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information online from children under 13 without appropriate authorization.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date.

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Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact:

NeXgen Therapies 6421 N. Florida Avenue, D-1294 Tampa, FL 33604 866.663.9436 info@nexgentherapies.com